Frequently Asked Questions
Expert support and reliable answers for your industrial operations.
What are your standard shipping lead times for heavy machinery?
Standard shipping for heavy machinery typically takes 7-10 business days. Expedited freight options are available at checkout for urgent maintenance and repair operations.
Do you offer bulk discounts for large-scale industrial projects?
Yes, we offer tiered pricing for bulk orders and corporate accounts. Please contact our sales department directly to request a custom quote for high-volume purchases.
Are your products compliant with OSHA and ISO standards?
All equipment and safety gear sold by IndustrialSuppliesCo meet or exceed relevant OSHA, ANSI, and ISO certifications. Compliance documentation is available upon request for each SKU.
What is your return policy for specialized components?
Unopened and unused products can be returned within 30 days of delivery. Please note that custom-fabricated parts and certain hazardous materials may be subject to a 15% restocking fee.
Do you provide technical specifications and CAD drawings?
Detailed technical datasheets are available on each product page. For CAD drawings or specific engineering tolerances, please reach out to our technical support team with your order details.
Which payment methods do you accept for B2B transactions?
We accept all major credit cards, wire transfers (ACH), and offer Net 30 terms for established business accounts following a credit review.