Returns & Exchanges
At IndustrialSuppliesCo, we stand behind the quality of our equipment and offer a 30-day return window for unused items in their original packaging. We aim to ensure your operations continue smoothly by providing a streamlined exchange or refund process for all industrial components.
Initiate Request
Log into your account portal to select the specific order and item you wish to return, then submit a formal Return Merchandise Authorization (RMA) request.
Prepare Shipment
Securely pack the industrial equipment in its original crating or box, ensuring all manuals, hardware, and the printed RMA slip are included inside.
Dispatch Package
Affix the provided prepaid shipping label to the exterior of the package and drop it off at any authorized carrier location or schedule a freight pickup for heavy machinery.
Inspection and Refund
Once our warehouse team verifies the condition of the returned goods, we will process your refund or dispatch your replacement parts within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing